Privacy & service terms

Your information

We use your name, email, phone, vehicle, service address, appointment history and optional photos to arrange and provide detailing, manage your account and track rewards. Customer accounts use Supabase authentication with email and password. Passwords are handled by the authentication provider. Essential secure cookies maintain sign-in, and one-time email codes verify email ownership and owner access. You can sign out to end the session. Individual booking photos are restricted to the owner. You can see your own booking details through your account or private booking link. Fleet work photos and notes shared by Shine Patrol are visible to the verified fleet customer and owner.

Booking emails require your consent. A four-week rebooking reminder is optional and separate. We do not sell your booking information or add you to marketing lists. For questions about your information or to request deletion, contact shinepatroldetailing@gmail.com.

Service follow-ups & texts

After a completed detail, we may send a thank-you email with a request for an honest Google review. Review requests are optional; use the email preference link to stop future review-request emails. Your choice does not affect your appointment or rewards. We use a transactional email provider to process delivery and record message status.

Texts require a separate, unchecked opt-in on the booking or fleet form. That consent covers appointment updates and post-service review requests at the number you provide. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of booking. We do not share mobile information or text-message consent with third parties for their marketing. Messaging providers process only the information needed to deliver our messages.

Website measurement & published work

We count page visits, booking starts, saved requests, and clicks on call, text and Google review buttons to understand website performance. An anonymous session identifier is kept in your browser session storage for up to 24 hours. We do not send names, phone numbers, email addresses, private booking links or message content to website analytics. Browser Do Not Track and Global Privacy Control settings are respected. Activity records are retained for up to 400 days. Public before-and-after examples are added separately by Shine Patrol with permission; private booking uploads are not automatically published.

Appointments, rewards & maintenance

Appointment requests need Shine Patrol’s approval. Water, power and permission to work at the service location are required. Package descriptions explain the basic cleaning included. We review the service scope before starting.

First-time clients can claim 20% off their first detailing visit when booking. One first-visit offer per client; it cannot be combined with a loyalty reward. We check booking history using the email, phone and account details provided. An active booking reserves the offer, a completed visit uses it, and a cancelled first booking releases it. Existing bookings are not automatically repriced.

Every two completed visits earns a $20 reward for a later booking. One reward can be used per booking. A reserved reward is restored when its booking is cancelled. Rewards are service discounts and have no cash value.

Maintenance includes one basic interior-and-exterior visit every four weeks for an eligible, already-clean vehicle. An initial detail or inspection and owner approval are required. Pausing or cancelling a plan does not cancel existing appointments. Use each booking page to cancel an appointment. Payment is collected after the service; requesting a maintenance plan does not authorize automatic charges.

Fleet accounts & service

Fleet accounts store company contact details, service locations, saved vehicles, optional license plates, unit numbers, service notes and uploaded work photos. VIN is not required. Only the verified account associated with a fleet request and the verified owner can access that request. Owner notes remain private.

Fleet quotes depend on the agreed scope, vehicle count, condition, frequency, location and utilities. A quote request does not reserve an appointment. Accepted quotes still need owner-confirmed scheduling. Fleet prices are custom; individual-car offers and rewards do not automatically apply. Recurring preferences do not schedule appointments or authorize charges automatically. Pausing or cancelling a recurring plan leaves existing appointments in place. Contact us to change a confirmed fleet visit.

Fleet invoices reflect the agreed quote. Payment status reflects payments actually recorded by Shine Patrol. Removing a saved vehicle keeps past service history and does not cancel requests that already include it.

Payments & Google reviews

We accept cash, check, Venmo, tap to pay, and electronic payments. This site does not collect or store card numbers. Autopay is not currently enabled.

When Google reviews are connected, review content, author information and ratings come from Google Maps. Google content is subject to Google Maps’ terms and Google’s privacy policy. Review links open the original content on Google Maps.